Looking for the best outsourcing companies in 2022?
Outsourcing has gained tremendous popularity to become an essential part of most growing businesses today.
However, choosing the right outsourcing services for your needs can be confusing at first!
To help you out, this article will cover the biggest outsourcing companies in the world. We’ll also cover the services they provide and how your business can benefit from them.
This article contains:
(Click on a link below to jump to a specific section)
- What is outsourcing?
- Benefits of outsourcing work
- The best outsourcing companies in the world
- Choosing between outsourcing companies
Let’s get started.
What Is Outsourcing?
Outsourcing is the process where a business delegates certain non-core business processes and activities to a third-party. The third-party can be anyone from dedicated outsourcing companies to individual freelancers.
Does outsourcing always have to be off-shore?
While you can outsource to companies within your country (onshore), most companies prefer to outsource in foreign countries.
Because they usually have lower salaries – which helps you save more money!
What work can you outsource?
Ideally, you should only outsource non-core work.
What is non-core work?
Non-core work is any activity that your business doesn’t necessarily specialize in.
For example, social media marketing is not a core business activity for a company focused on front-end mobile application development.
Sure, it’s important – but it’s not what the company focuses on.
As you outsource these non-core activities, your in-house employees will have more time and resources to spend on the activities that you actually specialize in.
Here’s a list of some common tasks that you can outsource:
- Administrative work
- Marketing activities
- HR activities
- Manufacturing and sourcing
- Customer service operations
- Mobile app development for iOS and Android platforms.
- Web development services using languages like PHP.
Benefits Of Outsourcing Work
There are tons of benefits to outsourcing your non-core tasks.
Here’s a closer look at them:
A. Reduced Costs
One of the biggest reasons why companies outsource work is to reduce costs.
When you hire an outsourced team, you don’t have to invest in training and setup costs.
These outsourced teams usually consist of skilled professionals with the right equipment to expertly handle your work from the get-go.
You can further save on salary costs by outsourcing to countries with lower salaries such as the Philippines and India.
B. It’s Easy To Scale Up
When your business grows, there are tons of additional costs you’ll have to take care of.
These can range from:
- Leasing larger offices
- Hiring more employees
- Investing in more equipment
- And so on!
When you outsource, you can bypass a lot of these additional costs for the time being as most outsourcing companies handle all of this themselves.
This way, you can continue growing without worrying about the associated costs holding you back initially.
C. Free Up Internal Resources For Core Activities
By outsourcing repetitive and time-consuming work, your employees can dedicate their time and energy to higher-order tasks like strategizing and planning.
Think about it.
Would you rather have your in-house team spend hours on administrative tasks, or focus on building better client strategies and increasing team collaboration?
Outsourcing allows you to make the most of your employees to ensure that you’re getting the best use out of their capabilities.
D. Keep Your Businesses Running 24/7
Keeping your business running around the clock is going to cost a lot of money, right?
To ensure your business that runs 24 hours a day, you’ll probably have to cover the wages of 3 shifts of employees!
So how does outsourcing help you?
Outsourcing can help you easily keep your business running around the clock at a fraction of the cost.
If you’re based in the US, and you outsource to a country like India – your BPO vendor can keep things running smoothly even when your onsite employees have clocked out and gone home.
Additionally, as your outsourced team is based in a country with lower salaries, you’ll save tons of money!
This can help you maintain 24×7 service channels to cater to clients and customers round the clock.
The Best Outsourcing Companies In The World
Now that you know how outsourcing can take your business to the next level, how do you choose the right outsourcing company?
This can be a problem as there are thousands of outsourcing companies across the world in 2022!
To help you get started, let’s take a look at some of the biggest outsourcing companies and the specific services that they specialize in:
Apptechub is an industry leader yet affordable software outsourcing company. Their services include web app development, mobile app development and customer software development. They have been awarded as the top software development company by reputed review firms like Clutch.
Major clients:Fortune 500 companies
- Mobile App development
- Web development
- UI/UX Design
- DevOps services
Wipro is an India-based outsourcing company that provides IT, consulting as well as business process outsourcing services. They work with clients across several industries, from banking and communication to insurance and oil.
Major clients: Airbus, Telenor, Swiss Pharmaceutical
- Artificial intelligence
- Cloud and infrastructure
- Customer service management
- Supply chain planning
- Digital marketing
TrinityWired is one of the top IT solutions companies in the world. It offers variety of high quality and dependable IT solutions. They work with banking, financial, healthcare, retail, marketing, advertising, telecommunications, education, logistics and oil and gas industries.
TrinityWired is one of the most reputed IT solutions in the industry.
Major clients: Fortune 500 companies
- Mobile App development
- Web development
- IoT solutions
- DevOps services
- Artificial intelligence and machine learning
- Quality Assurance and Testing
Triniter is one of the best BPO service companies in the USA. They help small, medium and large companies to save time and money.
Over 98.9% of their Triniter’s hire them again which itself speaks for their quality.
They are so confident of their quality that they even offer 200% money back guarantee, if you are not satisfied with their services.
They work with all kinds of industries such as banking, finances, retail, healthcare and insurance to name a few.
Major clients: Fortune 500 companies
- Customer support services
- Back office support
- AI and Automation services
5. 1840 & Company
1840 & Company is a US based BPO company with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. They work with companies of all sizes across numerous industries to help them build remote teams that quickly scale to accelerate growth. In addition to outsourcing, 1840 also provides freelance talent and a founder’s club with market resources and insights.
Major clients: Groupon, Instacart, HomeLight and LearnZillion
- Artificial intelligence
- Customer service
- Technical support
- Business/sales development
- Back-office support
- Software development & IT
- Digital marketing
- Recruitment process outsourcing
HCL Technologies Limited is a subsidiary of HCL Enterprises that specializes in consulting and information technology services. They work with multiple industries such as healthcare, civil amenities and life sciences.
- Content production
- Sourcing and procurement
- Order management
- Cloud infrastructure and automation
TatvaSoft is an IT Outsourcing Company with its headquarter based in India. Their business ecosystem revolves around offering custom software development services from start-ups to fortune 500. With their presence in USA, Canada, Australia and UK , they hold strong expertise in catering global clients. They have worked with almost all types of industries including Healthcare, Fintech and Insurance.
Having a quality driven and well-established process makes them join the league of the best companies in the Software Outsourcing market.
Major Clients: AngloAmerican, Ferrero Rocher, Xerox.
Software Outsourcing Services
- Custom Software Development
- Mobile App Development
- Web Development
- SharePoint Development
- Testing and QA
Based in New York, IBM is an IT company with operations in over 170 countries in the world. They offer IT outsourcing and multiple high-level BPO services across several industries.
IBM has recently been focusing on fields like big data analytics, IoT and machine learning.
Major clients: American Airlines, Volkswagen, Paypal and Amazon
- Talent acquisition
- Financial and consulting services
- Procurement strategy and consulting
- Staff augmentation
- Financial planning and analysis
Accenture is an international professional services company headquartered in Dublin, Ireland. It has partnered with the likes of Google, Apple and Microsoft in the past. As part of the Fortune Global 500, Accenture’s clients include three-fourth of the Fortune 500 companies worldwide!
Accenture has been a continuous participant in the Global Outsourcing 100 with over 10 years of experience in the field.
Major clients: World Bank, American Express, 91 companies of the Fortune Global 100
- Healthcare utilization management
- Employee and HR services
- E-commerce set-up and sales
- Record to report
- Support and procurement operations
Infosys Limited is an Indian company that provides information technology, business consulting as well as other BPO services.
Major clients: Cisco, PepsiCo, UCAS
- Contract analysis and management
- Customer care
- Payroll outsourcing
- Supplier relationship management
Capgemini is a consulting, technology and outsourcing service provider with headquarters in Paris, France. They focus on application development and digital product development along with providing a host of other technology solutions.
Major clients: Armstrong, Bluescope Steel
- Digital manufacturing
- Customer experience
- Customer operations management
- Finance and accounting
Sciencesoft is an IT consulting services and custom software development provider. They are based in the USA and cater to mid-sized and large businesses internationally.
Sciencesoft is known for its web application and mobile development services.
Major Clients: IBM, Walmart, eBay, Salesforce and Nestle.
- IT help desk outsourcing
- Software development
- IT strategy
- Crisis management
- Quality assurance
Based in New Jersey, USA, Cognizant offers digital solutions involving IT, business operations and consulting.
Cognizant is more than just a software development company since web design and software development services are a small part of their business model. They also focus on more advanced services like AI and digital engineering.
Major clients: ING, JP Morgan Chase and Wells Fargo.
- Cloud enablement
- Digital strategy
- Artificial intelligence
- Wealth and asset risk assessment
- Contact center support
TCS, or Tata Consultancy Services, is the biggest Indian IT service and consulting corporation. A subsidiary of the Tata group, TCS operates in 46 countries across the world.
Major clients: Citi, B&O, Qantas and Thomas Reuters.
- Supply chain as a service
- Product lifecycle management
- Blockchain project management
- Cloud infrastructure
- Market Access services
ADP, or Automatic Data Processing, is an HR management service and software solutions provider. Headquartered in New Jersey, USA, ADP operates in over 130 countries in the world.
Major clients: Cognizant, Dell, HP and Hershey.
- Payroll data entry and processing
- Product navigation support
- Compliance assistance
- Talent acquisition
- Tax services
Belitsoft is a custom software development company. They are a reliable partner for clients in the United States, the UK, European countries, and Israel, including both small businesses and companies with thousands of employees.
Founded in 2004, this team of 370+ software development experts provide full-cycle software development services and staff augmentation. They manage everything from project and product perspective and platform design, to all front- and backend development, including database design and all of the system architecture as well as software testing, maintenance, and setting up successful dedicated teams.
Their software development specializations: E-learning, Healthcare, Fintech, Artificial Intelligence, Complex projects of more than 2000 hours.
Major clients: Technicolor SA, ElearningForce, Insly, IDT Corporation, CRIMSON, NEDAP, Berkeley University, Aalborg University, Ticken.nl.
- Outsourcing custom software development
- Outsourcing developers
- Software product development outsourcing
- Outsource web development
- Mobile development outsourcing
- IT infrastructure outsourcing
- IT Stuff augmentation outsourcing
- Software testing outsourcing
- Customer support outsourcing
17. Arka Softwares
Arka Softwares is an ISO 9001:2015 certified and industry-leading web and mobile development solution provider company with 100+ passionate developers and designers, based in Jaipur, India, having offices in, USA, UK, and Australia. They have been helping consumer-oriented clients to drive business with its innovation-driven and contemporary web and mobile app solutions since its establishment in 2010.
So far, they have successfully delivered 600+ projects to our 450+ happy clients from ambitious start-ups to Fortune 500 companies with our world-class quality of digital products that minimize modern business challenges and clear the path for future opportunities and possibilities.
Major clients: Recursando, DialUsafi, Top Team 11, Archithrones
- Mobile App Development
- Web Development
- iOS App Development
- Salesforce development
Based in Australia, STAFFLINK assist 150+ Real Estate agencies in providing the structure and organization required to run their business more effectively.
STAFFLINK can provide Real Estate Software, Support Staffing, and Digital Marketing to improve your customer satisfaction, employee efficiency, and profits.
- Property Management Support
- Sales Support
- General Admin Support
- Real Estate Web Design
- Real Estate Software
Appinventiv is a US-based outsourcing company that provides IT support to startups and Fortune 500 companies. The company which started its journey back in 2015, today stands strong at 700+ tech experts, engineers, and professionals striving towards bridging the gaps between client ideas and reality. The sole aim is to facilitate a rich customer experience and smarter, innovative solutions through on-time delivery and post-development support. They have so far delivered 1000+ projects successfully. The company has on-board disruptive technologies such as Blockchain, Artificial Intelligence, Machine Learning, Internet of Things, among others.
Major Clients – Dominos, Ikea, Pizza Hut
- Metaverse Development
- Digital Transformation
- Business Intelligence
- AI-ML Development
- Software Development
- Cloud Computing
- Internet of Things
Choosing Between Outsourcing Companies
With so many options, picking the right outsourcing company for your needs can be very tricky.
To make this process easier, here’s a step-by-step guide to choosing your BPO service provider:
1. List Your Criteria Based On Your Business Requirements
To begin with, chart out your requirements from an outsourcing provider.
Based on these needs, select the criteria to use while evaluating each BPO company.
These criteria may include:
- Specialization/Area of expertise: What industries does the outsourcing company specialize in?
- Services offered: What outsourcing services do they offer?
- Company size: How large is the company? How many employees do they have?
- Major clients: Who are their biggest clients?
- Pricing: What do their services cost?
Remember to settle on a selection of criteria that is relevant to your business. For example, if pricing is something that’s extremely important to you, ensure that that’s your chief selection criteria in your evaluation process.
2. Narrow-Down Your Selection
Based on the criteria used in the previous step, shortlist the outsourcing companies that best match your requirements.
Try to narrow your selection down to three to five service providers.
Why three to five?
This gives you enough room to further narrow down your options while also eliminating a majority of prospects from your list.
3. Set Up a Test Project
Assign a test project to your shortlisted outsourcing companies. Think of this as a pilot project that can help you evaluate their performance and work.
It’s always a good idea to ensure that your test project closely resembles a project you’d give them if you hire them. This way, you get a better idea of how they’ll be able to cope with the work you’d actually give them if you do hire them.
4. Assess Their Performance
Rank your shortlisted companies based on their performance in the test project.
Use performance benchmarks and metrics to help you out with this.
Some of these could include:
- Time taken to complete the project
- Quality of work/output
- Ease of communication
- Adaptability to changes and updates
When creating a list of evaluation criteria, remember to prioritize what matters most to your business. For example, if timeliness is something your company values, then “time taken to complete the project” should be one of the most important evaluation criteria on your list.
5. Periodically Assess Their Performance and Productivity
A lot of companies might put their best people on a pilot project to get your business, but that doesn’t necessarily mean that they will continue to deliver the standards you had initially envisioned.
That’s why it’s important to revisit the different performance metrics every quarter to ensure that quality levels don’t fall. This is especially important when you go for an FTE (Full time employee) model where your outsourcing vendor gives you a dedicated team.
But, how do you track your team’s productivity when they don’t work in the same office as you, and probably work in a different continent altogether?
Luckily, with a remote productivity tool like Time Doctor, managing outsourced teams is a piece of cake!
What’s Time Doctor?
Time Doctor is a powerful remote productivity platform used by SMBs as well as major companies like Apple and PwC.
With Time Doctor’s powerful features, you can:
- Track the time your outsourced team takes for each task.
- Ensure outsourcing companies are only billing you for work done on your projects
- Keep distractions at bay to help your outsourced team focus.
- Track the websites and apps your outsourced team uses to ensure company policies aren’t violated.
- Generate productivity reports to make team management easier.
Outsourcing companies play a significant role in virtually every industry today.
You can go through this list to find the outsourcing companies that fit your company’s needs and then go through the process we mentioned to narrow it down to the perfect fit.
Once you do, you’ll have no trouble benefiting from the numerous advantages that outsourcing provides and will be able to take your business to the next level.
What are the 4 types of outsourcing? ›
- Professional outsourcing.
- IT outsourcing.
- Manufacturing outsourcing.
- Project outsourcing.
- Process outsourcing.
- Operational outsourcing.
Where can I find outsourcing companies? There are so many sources such as Google Search, Marketplaces, Referrals through friends and colleagues, Directory listing on platforms like Clutch, Reddit and Smashing Magazine where you can easily find the best outsourcing companies.Which company is known as the king of outsourcing? ›
Wipro Limited (NYSE: WIT)
Wipro Limited, also known as Western India Products Limited, is an Indian IT outsourcing company founded by Mohamed Hashem Premji in 1945.
The Two Most-Popular Types of Outsourcing in Software Development. IT Staff Augmentation and Dedicated Teams are the two types of outsourcing that have revolutionized software development.What is the most common type of outsourcing? ›
Business process outsourcing is the most common type of outsourcing. It refers to contracting any business process to a third-party service provider. This type usually deals with repetitive tasks such as customer support and administrative roles.What is the main problem with outsourcing? ›
Based on TPI's interviews and analysis, the #1 problem in outsourcing implementations is a lack of understanding of post-contract processes and decision rights. Simply put, clients and service providers are not operationally prepared to work together after contract signing.Does Amazon outsource? ›
Amazon's supply chain is dependant on the outsourcing of Amazon inventory management. The infrequently ordered products are not stored in regular Amazon warehouses. Over 50% of Amazon's sales are done by third-party sellers, who restock products when the stock is low.Which is the best example of outsourcing? ›
Advertising, office and warehouse cleaning, and website development are the best examples of outsourcing. Most business owners delegate authority to outsourced specialists when it comes to bookkeeping, maintenance, recruitment. This helps enterprises to focus most of their resources on the main activity.What is the best strategy for outsourcing? ›
- Outline Detailed Outsourcing Goals. ...
- Budget for the Expected and Unexpected. ...
- Choose the Right Outsourcing Engagement Model. ...
- Mitigate Outsourcing Risks. ...
- Actively Track Outsourcing Progress and Added Value.
- Take a disciplined approach. Too many entrepreneurs abandon everything they've learned about hiring or dealing with consultants. ...
- Hire right. ...
- Be absolutely clear. ...
- Make it a dialogue. ...
- Manage against clear deliverables. ...
- Payment varies. ...
- Take responsibility.
What are the top 5 BPO companies in the world? ›
- Accenture. Accenture is a cutting-edge IT company as well as a BPO offering a talented workforce. ...
- Cognizant. ...
- Concentrix. ...
- DOXA. ...
- Wipro. ...
- Genpact. ...
- EXL Service. ...
Wipro BPO, the Business Process Outsourcing arm of Wipro Technologies, the Global Information Technology, Consulting, and Outsourcing Business of Wipro Limited, provides a broad spectrum of services across CRM, Back Office Transaction Processing, Industry specific Solutions and BPO Consulting.
Apple has hundreds of such suppliers willing to abide by the terms Apple sets forth. What's more, by outsourcing its supply-chain and assembly operations, Apple can do what it does best—concentrate on designing great products that offer rich functionality and are easy-to-use.Does Amazon outsource? ›
Amazon's supply chain is dependant on the outsourcing of Amazon inventory management. The infrequently ordered products are not stored in regular Amazon warehouses. Over 50% of Amazon's sales are done by third-party sellers, who restock products when the stock is low.Is Accenture an outsourcing company? ›
“Accenture is the world leader in technology, consulting, and outsourcing. They have 400,000 employees worldwide, of which 45,000 are based in the Philippines.Why did Nike outsource? ›
Nike uses outsourced labor because it is closer to the raw materials Nike uses and it lowers the cost of production which allows for a wider profit margin.Does Coca Cola use outsourcing? ›
Inversely, any non-strategic, costly activity, that proves difficult to execute and operate should be outsourced to partners. Coca Cola has excelled on this, keeping the production of the syrup and at the same time outsourcing the bottling and distributing activities.